CARES Special Need Travel Restraint System
CARES Special Need Travel Restraint System is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
Return and Refund Policy
Return and Refund Policy
Welcome to Our Easy Returns!
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it even if you simply change your mind. Just follow our returns process to ensure a smooth experience.
How to Initiate a Return:
-
Contact Us First: Before sending back any products, please contact our customer service team to obtain a Return Authorisation Number (RAN).
- Email us: shop@travelgear.com.au
Include the following information:
- Your order number
- Details of the product(s) to be returned
- Reason for the return
Special Exceptions for Personal and Food Items:
For health and safety reasons, we do not accept returns for change of mind on personal or food items unless the item is faulty, significantly different from what was shown to you, not performing as expected, or in breach of manufacturer's warranties or consumer guarantees.
Non-returnable items include, but are not limited to:
- Personal Items: Pillows, eye masks, face masks, gaiters, sleeping bags, sleeping mats, sleeping liners, water bottles, mugs, hair appliances, manicure sets, ear plugs, earbuds, headphones.
- Food Items: Back Country Cuisine Freeze Dried Food, Outdoor Gourmet Freeze Dried Food.
Note: Freeze Dried Foods must be stored correctly to ensure longevity. Once they have been in your possession, we cannot verify their handling or storage, thus we cannot return them to stock.
Returns at Our Expense:
We will replace, refund, or credit any product at our expense under the following conditions:
- You received a damaged or faulty product (claims must be made immediately upon receipt).
- We sent you the wrong product.
- We did not meet fair trading requirements as governed by Australian law.
Shipping Returns:
- If you received a product via Australia Post, our customer service team will email you a RAN.
- Use Australia Post Registered Post to return the package to avoid loss. Once we receive the parcel, we will refund your shipping costs.
Returns at Your Expense:
We accept returns even if:
- You've changed your mind about the product.
- You made an incorrect choice.
- You failed to verify and accurately provide information when placing an order.
Conditions:
- Claims must be made within 30 days of receiving your product.
- Items must be in 100% resaleable condition. Used or imperfect items are not eligible for return.
- A restocking/admin fee of up to 20% of the item value may apply.
Shipping Your Return:
You can choose your preferred delivery method (Australia Post or courier). Ensure you use Registered Post to avoid loss.
Return Authorisation Number (RAN):
A RAN is required before returning any product. Once issued, the package must be returned within 14 days. All products must be in original, unmarked packaging, including accessories and documentation.
Replacement and Refund Process:
- Replacement: A replacement product will be shipped at our expense once we receive the returned product. Delivery time is based on product availability on our website.
- Refund/Credit: Refunds include all shipping and associated costs. No refund/credit will be issued until we receive the returned product. Refunds will be processed via the same payment method used for the purchase.
Need Assistance?
If you have any further questions regarding our returns policy, please contact our Help Centre. shop@travelgear.com.au
The Only FAA-Approved Child Aviation Restraint System Tailored for Special Needs Children
Traveling by air with a young child who has special needs? Ensure their utmost safety and comfort with the CARES Child Aviation Restraint System. This system is the only FAA-approved harness-type restraint specifically designed to provide an alternative to traditional car seats, making air travel easier and safer for children with special needs.
Purchase Directly from the Creators at AmSafe Avoid imitations and ensure authenticity when you order directly through our official website. This is the only place to purchase a brand new, certified CARES system, straight from its designers.
Key Features Designed with Special Needs in Mind:
- FAA-Certified Safety: The first and only aviation safety device of its kind certified for children, providing peace of mind for parents and caregivers.
- Easy and Quick Setup: Can be installed in less than a minute on any airplane seat (excluding emergency exit rows), simplifying the travel process.
- Lightweight and Portable: Weighing less than 500 grams, it comes with a compact stuff sack, making it easy to carry without adding bulk.
- Adaptable Comfort: Designed for children weighing between 10-20kg (approximately 1-5 years old), ensuring a secure and snug fit, crucial for children who may find the vastness of standard airplane seats overwhelming.
- Extensive Certifications: Including CASA in Australia, recognizing its suitability and safety for children with special needs.
- Widely Accepted by Airlines: Ensures a smoother travel experience on most international flights.
- Learn more about the transformative benefits of the CARES Child Aviation Restraint System for children with special needs by exploring our detailed guide on our blog.
Enhancing the Flight Experience for Special Needs Children: CARES provides additional support and security during all phases of flight including taxiing, take off, turbulence, and landing. It stabilizes children who may struggle with the sensory experiences of travel, and its harness system mimics the familiarity of car seats, helping to soothe and comfort.
Inspired by Real Family Needs: Conceived by Louise Stoll after witnessing the travel challenges faced by her pregnant daughter managing a toddler. CARES is the result of practical, innovative thinking aimed at making air travel more accessible and less stressful for families with special needs children.
Trusted by Over 70,000 Families Worldwide: Join a community of satisfied caregivers who rely on CARES for a safer, more comfortable travel experience for their children.
Note: Our product ships fully certified for consumer use, with no additional airline-specific tags required.
Order Today: Choose CARES for a travel solution that addresses the unique needs of special needs children, ensuring safety, comfort, and peace of mind during your flights.
Type: Harness-type belt that integrates with airplane seats.
Functionality: Combines with the standard lap seatbelt to form a secure five-point restraint.
Portability: Lightweight and easy to install in under a minute.
Certification: Globally certified by various aviation authorities, including CASA; the only system certified for all flight phases.
Suitable Ages/Weights: For children weighing 10-20kg (approximately 1-5 years old).
Usage: Enhances safety during turbulence and emergency landings, provides a car seat-like harness that helps children sleep during flights.
Additional Benefits: Reduces the need for bulky car seats on flights.
Innovation Origin: Inspired by the inventor's observation of her daughter's travel challenges.
Sales: Over 70,000 units sold globally, including in Australia and New Zealand.
FAA 8130 Tag: Not included for retail customers; applicable only to airline customers.
1. What is CARES?
CARES (Child Aviation Restraint System) is the only FAA-approved harness-type safety device for children traveling by plane. It’s designed specifically for aviation use for children aged 1 and older, who weigh between 22 and 44 pounds.
2. Can CARES be used in cars?
No, CARES is exclusively for aircraft use. It does not substitute for a car seat and is not approved for vehicle use.
3. How do I install CARES?
CARES can be installed in less than a minute on any airplane seat. It works with the existing seatbelt, enhancing its safety without the need for additional straps or complicated adjustments.
4. Is CARES suitable for use in both economy and first-class seats?
Yes, CARES is adaptable and can be used on any airplane seat, except in the emergency exit rows. It’s suitable for window or center seats in economy, business, and first class.
5. Where is CARES approved for use?
Besides FAA approval in the USA, CARES is also certified by aviation authorities in Canada, the UK, France, Australia, New Zealand, Japan, and several other countries.
6. How do I clean CARES?
The CARES harness can be hand-washed using mild soap and cold water. It should be air-dried away from direct sunlight. The metal parts should be wiped with a cloth moistened with isopropyl alcohol.
7. What should I do if airline staff are not familiar with CARES?
Always carry proof of FAA approval when flying. CARES is labeled with "FAA Approved," which usually informs and reassures airline personnel about its legitimacy.
8. Can CARES be used for children with special needs?
CARES is suitable for many children with special needs. Consult with a healthcare professional to ensure it provides adequate support for your child during flights.
- Seat child in airplane seat
- Lower tray table behind child’s seat.
- Slide RED LOOP (end 1) of CARES over seat back and adjust height of Red Loop so that it is just above child’s shoulders, then tighten the loop and close tray table over Red Loop.
- Place Black Shoulder Straps (2) over child’s shoulders and slide buckle and connecter ends of regular airplane lap belt through loops at the bottom of the BLACK SHOULDER STRAPS.
- Buckle seat belt and snug it down across child’s lap as you normally would do – and then buckle chest clip and snug down the Shoulder Straps.
- You now have your child safely fastened for taxiing, take off, landing and whenever during your flight the Captain turns on the ‘fasten seat belt’ sign. AmSafe joins the FAA and the airlines in urging that you keep your seat belt and your child’s CARES fastened at all times during flight.
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